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DTC500 Series Card Printer/Encoders User Guide (Rev. 6.0)
82
Printing Process Errors
Resolving the Ribbon Alignment Error Message
Step Procedure
1 Check that the Ribbon is loaded properly and completely seated on the hubs.
2 Check that the marks on the Ribbon are complete.
3 a. Check the Motor operation to ensure that the Ribbon moves in both
Forward and Backward directions on Power Up.
b. Check the Ribbon types using the LCD.
4 Test the Ribbon Sensor.
a. Remove the back cover and locate the connector labeled J16 on the main
board.
b. Check the voltage for each of the five (5) Ribbon Sensors at their
connection to the Main Board.
c. Use a Multimeter to ground the negative lead to the chassis and put the
positive lead on pins 3, 5, 7, 9 and 11 of J16 on the main board.
d. Place a RibbonTraq™ mark over the Ribbon Sensor. (Note: The voltage
should be less than 1 VDC.)
e. Remove the RibbonTraq mark from the Ribbon Sensor. (Note: The
voltage should be greater than 4 VDC.)
f. Replace the Sensor if the voltages are incorrect. See the Replacing the
Ribbon Sensor Array Assembly (840108) procedure in Section 5, page
Error! Bookmark not defined..
5
Install a new Ribbon and press the Resume button to continue if the Ribbon is
out.
6 Clear the jam and reboot the Printer if the Ribbon is jammed.
7 Repair the Ribbon.
a. Repair the Ribbon by taping it back on to the take-up core if the Ribbon is
broken.
b. Press the Resume button to continue or Cancel to reset the Printer.