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DTC500 Series Card Printer/Encoders User Guide (Rev. 6.0)
62
Communications Errors
Resolving the Communication Errors
Symptom(s): Incorrect output, communications error on PC or Printer, stalling, no response
from Printer, no job printed, “Paper out” error.
Step Procedure
1 Confirm that the system meets the minimum requirements, as shown here:
IBM-PC or compatible
Windows 95/98/ME/NT/2000/XP Pentium
™
class 133 MHz computer with
32 MB of RAM or higher
200 MB free hard disk space or higher
ECP Parallel Port with DMA access
2 Confirm the correct installation of the Printer driver.
a. Close the software program and check the Printer driver.
b. Reboot the computer.
c. Be sure the correct setup options within the Printer driver are selected.
d. Confirm that the driver is current by checking at: www.fargo.com
3 Verify the use of an adequate data cable.
a. Use a double-shielded parallel cable (no longer than six feet in length).
(Note: Data transmission failure can be attributed to a long or faulty
parallel cable.)
b. Use an I-EEE 1284 compliant cable to reduce the effect of radio emissions
from computers, monitors and other equipment that can broadcast Radio
frequency interference (RFI).
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