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DTC400 Card Printer/Encoder User Guide (Rev. 2.6)
4-4
Resolving the Communication Errors (continued)
Step Procedure
4 Determine the problem with printing from the application.
a. Print a self-test from the Printer by holding down the Pause button on
power up to ensure that the Printer (itself) is functioning properly.
b. Print the Windows test page that is located in the General tab of the Driver.
c. Use WordPad (a Windows word processing program in the Accessories
Program Group).
1) Go to the File menu and select Page Setup.
2) Click on the Printer button and select the DTC400 Card Printer.
3) Click OK and reset all four margins to zero. (Note: The WordPad
will automatically replace the values with its minimum margins.)
4) Open the program and type: “This is a Test.” then, go to File on the
menu bar and select Print.
5 Determine whether there is adequate hard Drive space.
(Note: A large volume of temporary files on the computer can cause
communications errors.)
a. Access the temporary files by following this process:
• Search for all folders called TEMP. Once found, clear out the contents
of the folders.
• Use a disk cleanup utility (such as Disk Cleanup found in the System
Tools folder of the Start menu) or use a third party application.