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DTC400 Card Printer/Encoder User Guide (Rev. 2.6)
4-32
Resolving a Headlift Motor or Sensor Error (continued)
Step Procedure
2 Press the Cancel Print button on the Driver Monitor Error Display Message.
3 Reboot the Printer by cycling the power.
4 Cycle the Headlift Motors.
a. Use the Fargo Workbench Printer Utility to cycle the Printhead to ensure
proper Printhead operation. See Fargo Workbench Printer Utility
.
b. Verify that the Headlift Motor turns.
c. If the Motor does not turn or jams, continue to Step 5.
5 Check the Headlift Motor Main Board Connection (J20).
a. Unplug the Printer.
b. Remove the back cover.
c. Verify that connection J20 is properly connected to the Main Board.
d. If the Motor does not turn, continue to Step 7.
6 Test the Headlift Sensor.
a. Remove the back cover.
b. Attach the positive lead from a Digital Voltmeter to Pin 1 of J9. Attach the
negative lead to the Pin 3 of J9.
• If open, the Sensor should read 0.17 to 0.9 VDC.
• If closed, the Sensor should read 4.9 to 5.5 VDC.
c. Replace the Sensor if the voltages do not read correctly. (Note: See the
current DTC400 Service Manual for related instructions in the Parts
Replacement Section.)
d. If the Motor does turn, continue to Step 7.
7 Replace the Headlift Motor. (Note: See the current DTC400 Service Manual
for related instructions in the Parts Replacement Section.)
a. If the Motor does turn, continue to Step 8.
8 Replace the Main Board.