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FortiGate-5001FA2 Security System Guide
20 01-30000-0379-20080606
Troubleshooting Hardware installation
All chassis: Firmware problem
If the FortiGate-5001FA2 board power switch is connected and the JP3 jumper
and shelf manager are set as required, and the FortiGate-5001FA2 still does not
start up, the problem could be with FortiOS. Connect to the FortiGate-5001FA2
console and try cycling the power to the board. If the BIOS starts up, interrupt the
BIOS startup and install a new firmware image. For details about installing a new
firmware image in this way, see the FortiGate-5000 Series Firmware and FortiUSB
Guide.
If this does not solve the problem, contact Fortinet Technical Support.
FortiGate-5001FA2 cannot display chassis information
If the FortiGate-5001FA2 board is installed in a FortiGate-5140 or 5050 chassis, if
a shelf manager is operating in the chassis, and if the JP3 jumper is set between
pins 2 and 3, the FortiGate-5001FA2 board should be able to communicate with
the chassis shelf manager.
If the FortiGate-5001FA2 board can communicate with the shelf manager, the
FortiGate-5001FA2 web-based manager System > Chassis pages should
display information about the boards installed in the chassis. If any one of the
conditions listed above are not met, theFortiGate-5001FA2 web-based manager
system chassis pages will not display chassis information.
If all of the above conditions are met, the FortiGate-5001FA2 System > Chassis
> Blades list displays a list of all of the boards installed in the chassis. If any of the
other FortiGate-5001FA2 boards in the chassis have the JP3 jumper between pins
1 and 2, these slots will appear empty. Figure 6 shows the blades list for a
FortiGate-5001FA2 board installed in slot 3 of a FortiGate-5050 chassis. The
FortiGate-5001FA2 boards in slots 3 and 4 are called node cards. The FortiGate-
5003 board in slot 2 is called a switch card.
Figure 6: Example System > Chassis > Blades web-based manager page