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134 Fortinet Inc.
Registering FortiGate units Virus and attack definitions updates and registration
All registration information is stored in the Fortinet Customer Support database. This
information is used to make sure that your registered FortiGate units can be kept up to
date. All information is strictly confidential. Fortinet does not share this information
with any third-party organizations for any reason.
This section describes:
• FortiCare Service Contracts
• Registering the FortiGate unit
FortiCare Service Contracts
Owners of a new FortiGate unit are entitled to 90 days of technical support services.
To continue receiving support services after the 90-day expiry date, you must
purchase a FortiCare Support Contract from an authorized Fortinet reseller or
distributor. Different levels of service are available so you can purchase the support
that you need. For maximum network protection, Fortinet strongly recommends that
all customers purchase a service contract that covers antivirus and attack definition
updates. See your Fortinet reseller or distributor for details of packages and pricing.
To activate the FortiCare Support Contract, you must register the FortiGate unit and
add the FortiCare Support Contract number to the registration information. You can
also register the FortiGate unit without purchasing a FortiCare Support Contract. In
that case, when you purchase a FortiCare Support Contract you can update the
registration information to add the support contract number.
A single FortiCare Support Contract can cover multiple FortiGate units. You must
enter the same service contract number for each of the FortiGate models covered by
the service contract.
Registering the FortiGate unit
Before registering a FortiGate unit, you require the following information:
• Your contact information including:
• First and last name
• Company name
• Email address (Your Fortinet support login user name and password will be
sent to this email address.)
•Address
• Contact phone number
• A security question and an answer to the security question.
This information is used for password recovery. The security question should be a
simple question that only you know the answer to. The answer should not be easy
to guess.