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Introduction Customer service and technical support
FortiGate-4000 Installation and Configuration Guide 23
• Volume 4: FortiGate NIDS Guide
Describes how to configure the FortiGate NIDS to detect and protect the FortiGate
unit from network-based attacks.
• Volume 5: FortiGate Logging and Message Reference Guide
Describes how to configure FortiGate logging and alert email. Also contains the
FortiGate log message reference.
• Volume 6: FortiGate CLI Reference Guide
Describes the FortiGate CLI and contains a reference to all FortiGate CLI
commands.
The FortiGate online help also contains procedures for using the FortiGate web-based
manager to configure and manage the FortiGate unit.
Comments on Fortinet technical documentation
You can send information about errors or omissions in this document, or any Fortinet
technical documentation, to techdoc@fortinet.com.
Customer service and technical support
For antivirus and attack definition updates, firmware updates, updated product
documentation, technical support information, and other resources, please visit the
Fortinet technical support web site at http://support.fortinet.com.
You can also register FortiGate Antivirus Firewalls from http://support.fortinet.com and
change your registration information at any time.
Fortinet email support is available from the following addresses:
For information on Fortinet telephone support, see http://support.fortinet.com.
When requesting technical support, please provide the following information:
• Your name
• Company name
•Location
• Email address
• Telephone number
• FortiGate unit serial number
• FortiGate model
• FortiGate FortiOS firmware version
• Detailed description of the problem
amer_support@fortinet.com For customers in the United States, Canada, Mexico, Latin
America and South America.
apac_support@fortinet.com For customers in Japan, Korea, China, Hong Kong, Singapore,
Malaysia, all other Asian countries, and Australia.
eu_support@fortinet.com For customers in the United Kingdom, Scandinavia, Mainland
Europe, Africa, and the Middle East.