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Troubleshooting
EN/LZT 108 6492 R2 - October 2003
105
14.2 Internet Access
Indication/Symptom Troubleshooting Suggestion
My PC cannot access the
Internet.
Use the PING utility described below to check
whether your PC can communicate with the
HM210dp/di’s LAN IP address (by default
192.168.1.1). If it cannot, check the Ethernet
cabling.
If you statically assigned a private IP address to the
computer, verify the following:
(Use the WINIPCFG (Windows 98/ME) or
IPCONFIG (Windows 2000/XP) utility described
below to check your computer(s) have compatible IP
addresses)
Verify that the DNS server IP address specified on
the PCs is correct for your ISP. If you specified that
the DNS server be assigned dynamically from a
server, then verify with your ISP that the address
configured on the HM210dp/di is correct. Then, you
can use the PING utility to test connectivity with your
ISP’s DNS server.
Verify with your ISP that the DNS server specified
for the PC is valid. Correct the address or configure
the PC to receive this information automatically.
Verify that a Network Address Translation rule has
been defined on the HM210dp/di to translate the
private address to your public IP address. The
assigned IP address must be within the range
specified in the NAT rules.
Or, configure the PC to accept an address assigned
by another device.
The default configuration includes a NAT rule for all
dynamically assigned addresses within a predefined
pool.
If you connect using a Username and Password,
make sure you have entered them exactly as
provided, i.e. distinguish between uppercase and
lowercase letters.