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Troubleshooting
EN/LZT 108 6377 R4 - September 2003
77
10.3 WAN Connection
Indication/Symptom What to do
I can access the HN294d
but cannot connect to my
ISP.
Make sure that the HN294d is connected properly
according to the installation instructions. If the DSL
LED on the front panel is Off or keeps flashing, there
may be a problem with the cable connection to the
HN294d.
Make sure that the right connection type (ADSL
mode) is used in the Configuration Wizard
(according to instructions from your ISP/service
provider).
If you connect using a User Name and Password,
make sure you type it exactly as provided, i.e.
distinguish between uppercase and lowercase
letters.
Verify that you are in accordance with your ISP
service agreement before sharing Internet access.
Some ISP’s do not care if you share your broadband
connection while others will explicitly restrict this
type of activity.
10.4 WLAN Connection
Indication/Symptom What to do
I cannot find the MAC
address of my WLAN
adapter.
You will normally find the MAC address on the
product label of your WLAN adapter. If not, click
Start > Run… type command and click OK. In the
command window that appears, type ipconfig /all
and hit Enter. You will then find the MAC address
listed as physical address under your wireless
adapters.
I have problems getting a
wireless connection
If you have enabled WEP, try disabling that. When
the wireless network runs smoothly, you may then
enable WEP. Remember to enter the same keys at
every device on the wireless network.
Try setting up the connection with the client in the
same room. Remember that walls and ceilings will
reduce the operating range. Also, other devices
emitting radiation at the same frequency, such as