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Chapter 14: Troubleshooting
www.gateway.com
Connecting to a Web site takes too long
Many factors can affect Internet performance:
■ The condition of the telephone lines in your residence or at your local
telephone service
■ The condition of the Internet computers to which you connect and
the number of users accessing those computers
■ The complexity of graphics and multimedia on Web pages
■ Having multiple Web browsers open, performing multiple downloads, and
having multiple programs open on your computer
People are sending you e-mail messages, but you have not received
any mail
■ Click the receive button in your e-mail program.
■ Make sure that your account with your Internet service provider (ISP) is
set up correctly. Contact your ISP for technical support.
Keyboard
The keyboard does not work
■ Make sure that the keyboard cable is plugged in correctly. For more
information, see the poster that came with your computer.
■ Remove all extension cables and switch boxes.
■ Clean the keyboard by using an aerosol can of air with a narrow, straw-like
extension to remove dust and lint trapped under the keys.
■ Try a keyboard that you know works to make sure that the keyboard port
works.
■ Reinstall the keyboard device driver. For more information, see
“Reinstalling device drivers” on page 189.
A keyboard character keeps repeating or you see a “keyboard stuck”
or “key failure” error message
■ Make sure that nothing is resting on the keyboard.
■ Make sure that a key is not stuck. Press each key to loosen a key that might
be stuck, then restart your computer.