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Error codes, messages and solutions
The following table summarizes the error codes that appear on Activity reports
(see p. 79), the displayed messages and what to do for each error.
Message Error Code Cause Action
The telephone
number you dialed is
busy.
The other party’s fax
is not working.
The other party is not
using a G3 machine.
The touch tone/rotary
pulse setting on your
FAXPHONE is incor-
rect.
The receiving fax did
not answer within 35
seconds.
The BJ cartridge is
empty or the ink has
dried out.
No paper in the
FAXPHONE or there
is a paper jam.
The front cover is
open.
Document is
jammed.
Try sending the document
at a later time.
Contact the other party
and have them check
their fax.
Contact the other party
and have them send or
receive the document
using a G3 machine.
Set your FAXPHONE to
the setting that matches
your telephone line.
(See p. 14)
Contact the other party
and have them check their
fax. You can try to send
the document manually.
For an overseas call, add
pauses to the registered
number. (See p. 33)
Replace the BJ cartridge.
(See p. 91)
Add paper or clear the
jam, then press [STOP].
(See pp. 6 and 86)
Close the front cover.
Remove the document
you are trying to send or
copy and start again.
(See p. 86)
BUSY/NO SIGNAL #005/018
CHANGE CARTRIDGE –
CHECK REC PAPER #009
CHK. FRONT COVER –
CHECK DOCUMENT #001