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GEAppliances.com
Problem Possible Causes What To Do
Cooktop makes sound The cooktop is locked • Turn the control lock knob to UNLOCK.
when a control knob (on some models).
is turned on
Scratches on cooktop Cookware has been slid • See the Cleaning the glass cooktop surface section.
glass surface across the cooktop surface,
leaving deposits.
Incorrect cleaning • Scratches are not removable. Tiny scratches will
methods being used. become less visible in time as a result of cleaning.
Cookware with rough bottoms • To avoid scratches, use the recommended cleaning
being used or coarse particles procedures. Make sure bottoms of cookware are clean
(salt or sand) were between before use, and use cookware with smooth bottoms.
the cookware and the surface
of the cooktop.
Areas of discoloration Hot surface on a model • This is normal. The surface may appear discolored
on the glass cooktop with a light-colored cooktop. when it is hot. This is temporary and will disappear
surface as the glass cools.
Food spillovers not cleaned • See the Cleaning the glass cooktop surface section.
before next use.
Plastic melted Hot cooktop came into • See the Glass surface—potential for permanent
to the glass cooktop contact with plastic placed damage section in the Cleaning the glass cooktop
surface on the hot cooktop. surface section.
Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.
of the cooktop on the cooktop.
Safety Instructions
Operating Instructions
Care and Cleaning
Troubleshooting Tips Consumer Support