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Wired network setup problem solving
If the computer is unable to discover the HP LaserJet 1022n or HP LaserJet 1022nw printer,
perform the following steps:
1. Check the cables to ensure that they are properly connected. Check all of the following
connections:
● Power cables
● Cables between the printer and the hub or switch
● Cables between the hub or switch and the computer
● Cables to and from the modem or Internet connection, if applicable
2. To make sure that the computer's network connections are working properly (Windows
only), perform the following steps:
● On the Windows desktop, double-click My Network Places or Network
Neighborhood.
● Click the Entire Network link.
● Click the Entire Contents link.
● Double-click one of the network icons, and make sure that some devices are listed.
3. To verify that the network connection is active, perform the following steps:
● Check the network light on the network (RJ-45) connector on the back of the printer.
● If one of the lights is on solid, the printer is connected to the network.
● If the green light is off, check the cable connections from the printer to the gateway,
switch, or hub to ensure that the connections are secure.
● If the connections are secure, turn off the power to the printer for at least
10 seconds, and then turn on the power to the printer.
4. To print a Configuration page, press the G
O
button on the control panel for 5 seconds or
access the printer driver. See
Printer properties (driver).
● On the Configuration page, check to see if a non-zero IP address is assigned to the
printer.
● If the Configuration page does not have a valid, non-zero IP address, reset the
Internal HP Jetdirect print server to the factory defaults. To cold-reset the Internal
HP Jetdirect print server, turn off the printer. While pressing the G
O
and C
ANCEL
buttons on the control panel, turn on the printer. Continue to press the G
O
and
C
ANCEL
buttons until the printer is in the Ready state (from 5 to 30 seconds).
● Two minutes after the printer reaches the Ready state, print another Configuration
page, and check to see if a valid IP address is assigned to the printer.
● If the IP address is still zeros,
Contact HP support.
82 Chapter 6 Problem solving ENWW