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hp photosmart 1215/1115 color printer
33
software problems
See the Onscreen User’s Guide for additional troubleshooting tips.
Problem Possible cause Solution
I inserted the printer
software CD, but the
computer could not
read it.
The CD was not properly
installed.
The CD-ROM drive may be
damaged.
The CD may be damaged.
1 Reinsert the CD and try again.
2 Try inserting a CD that you know works.
If that CD does not work, you may need
to service your CD-ROM drive.
3 If other CDs work but the printer
software CD does not, you may have a
damaged CD. You can download the
printer software from the HP Web site or
call the software distribution center. See
the Services and Support booklet for
contact information.
The software did not
install correctly.
OR
You need to uninstall
the printer software
for any reason.
There may be a conflict
with your virus protection
program.
There may be a conflict
with another software
program.
There may be a conflict
with another device
already connected to the
computer.
Windows PC
1 Uninstall the printer software. Insert the
printer software CD into your computer,
click Remove HP PhotoSmart software,
then follow the onscreen instructions.
2 When the uninstall is completed, shut
down Windows, turn the computer OFF
and then turn it back ON.
3 Close any active virus protection
programs.
4 Reinstall the printer software.
Macintosh
1 Uninstall your printer software. Insert the
printer software CD into your computer,
select Uninstall from the Installer, then
follow the onscreen instructions.
2 Close any active virus protection
programs.
3 Exit all software programs.
4 Reinstall the printer software.