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hp photosmart 1215/1115 color printer
troubleshooting
38
No page came out of
the printer.
(continued from
previous page)
There is a paper jam in the
back of the printer and the
Automatic Two-Sided
Printing Module is
attached.
1Turn your printer off.
2 Simultaneously press the release
buttons, located on each side of the
Automatic Two-Sided Printing Module,
to remove the Module.
3 Gently pull the jammed paper out of the
printer, then replace the Module.
4 Turn your printer back on.
5 Print your document again.
The rear access door or
the Automatic Two-Sided
Printing Module may be
missing.
1 Attach either the rear access door or the
Automatic Two-Sided Printing Module to
the back of the printer.
2 Print your document again.
A blank page came
out of the printer.
You may be out of ink. Replace the print cartridge.
You may have forgotten to
remove the vinyl tape from
the print cartridge.
Make sure you have removed the protective
piece of vinyl tape on each of the print
cartridges.
You may be trying to print
a fax.
1 Save the fax in a graphic format, such
as TIFF.
2 Place it in a word processing document
and print it from there.
You may have previously
begun a print job and then
cancelled it.
If you cancel a print job before the file has
printed, the printer may have already loaded
paper in preparation for printing. When you
start the next print job, the printer ejects the
blank page before continuing with the current
job.
Problem Possible cause Solution