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HP LaserJet 1160 and 1320 Series Printers - How to
Clear a Paper Jam
In this document:
Print cartridge area
Input trays
Output bin
Straight-through output path
Automatic two-sided printing (duplexing) path
Occasionally, media becomes jammed during a print job. You are notified of a media jam by an
error in the software and the printer control panel lights.
The following are some of the causes of media jams:
• The input trays are loaded improperly or too full. See "Loading media into the input trays"
in the electronic User's Guide located on the CD-ROM that shipped with the printer for
more information.
When you add new media, always remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from
feeding through the printer at one time, reducing media jams.
• The media does not meet HP specifications. See "Printer media specifications" in the
electronic User's Guide located on the CD-ROM that shipped with the printer for more
information.
• The printer might need to be cleaned to remove paper dust and other particles from the
paper path. See "Cleaning the printer" in the electronic User's Guide located on the CD-
ROM that shipped with the printer for instructions.
There might be loose toner in the printer after a media jam. This toner clears up after a few
sheets print.
CAUTION: Media jams might result in loose toner on the page. If you get any toner on
your clothes, wash them in cold water. Hot water will permanently set the toner into the
fabric.
Print cartridge area
To clear a jam in the print cartridge area, perform the following steps:
CAUTION: Do not use sharp objects, such as tweezers or needlenose pliers, to remove
jams. Damage caused by sharp objects will not be covered by the warranty.
1. Open the print cartridge door, and remove the print cartridge.
Figure 1: Print cartridge door