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Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support.
This Web site also offers technical support, drivers, supplies, ordering information and other
options such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for software updates.
You can also obtain support from the Toolbox (Windows) or HP Printer Utility (Mac OS), which
provide easy, step-by-step solutions to common printing problems. For more information, see
Toolbox (Windows) or HP Printer Utility (Mac OS).
Support options and availability vary by product, country/region, and language.
Obtain HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
This section contains the following topics:
•
Before you call
•
Support process
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
Call HP Korea customer support
Before you call
Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product
fixes and updates.
To assist our Customer Care Center representatives to serve you better, prepare the following
information if you need to call HP.
1. Print the self-test report of the device. For more information, see
Understand the self-test
report. If the device does not print, get the following information ready:
• Device model
• Model number and serial number (check the back of the device)
2. Check the operating system that you are using, such as Windows XP.
3. Note how the device is connected to your system, such as through USB or network
connection.
4. Obtain the version number of the printer software. (To find the version number of the printer
driver, open the printer settings or properties dialog box, and click the About tab.)
5. If you have a problem printing from a particular application, note the application and version
number.
Appendix B
158
Support and warranty