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Check and order supplies using HP Solution Center ...................................... 159
Supplies Storage Guidelines ........................................................................................... 159
Replace and recycle supplies .......................................................................................... 159
HP policy on non-HP supplies ......................................................................................... 159
Reset the MFP for non-HP supplies ................................................................ 159
HP anti-counterfeit supplies Web site .............................................................................. 160
Clean the scanner glass ................................................................................................................... 161
Clean the MFP ................................................................................................................................. 162
Clean the paper path using HP ToolboxFX ..................................................................... 162
Cartridge-out override ...................................................................................................................... 163
Configuration ................................................................................................................... 163
On-going operation .......................................................................................................... 163
Change print cartridges .................................................................................................................... 164
Change the print cartridge ............................................................................................... 164
Calibrate the MFP ............................................................................................................................ 168
Calibrate the MFP from the front control panel ................................................................ 168
Calibrate the MFP from the HP ToolboxFX ..................................................................... 168
14 Problem solving
Problem solving process .................................................................................................................. 170
Problem solving checklist ................................................................................................ 170
Control-panel messages .................................................................................................................. 172
Solve print problems ......................................................................................................................... 179
Print-quality problems ...................................................................................................... 179
Identifying and correcting print defects ........................................................... 179
Print-quality checklist ...................................................................... 179
General print quality issues ............................................................ 179
Solve issues with printing color documents .................................... 183
Media-handling problems ................................................................................................ 185
Print-media guidelines ..................................................................................... 185
Solve print-media problems ............................................................................ 185
Performance problems .................................................................................................... 187
Resolve copy problems .................................................................................................................... 189
Resolve scanning problems ............................................................................................................. 191
The device control panel display has black lines or dots, or becomes blank ................................... 194
Was the device exposed to an electric or magnetic field? ............................................... 194
Clear paper jams .............................................................................................................................. 195
Where to look for jams ..................................................................................................... 195
Clear jams from inside the MFP ...................................................................................... 196
Clear jams from tray output area ..................................................................................... 198
Clear jams from the back of the MFP .............................................................................. 199
Clear jams from tray 2 or optional tray 3 .......................................................................... 200
Additional problem solving tools ....................................................................................................... 202
Device pages and reports ................................................................................................ 202
Demo page ...................................................................................................... 202
Configuration page .......................................................................................... 202
Supplies Status page ...................................................................................... 202
HP ToolboxFX ................................................................................................................. 202
View HP ToolboxFX ........................................................................................ 202
Service menu ................................................................................................................... 202
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