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Control panel message Description Recommended action
57 Fan Error
Turn off then turn on
The device has experienced a problem with
its internal fan.
Turn off the power by using the power switch,
wait at least 30 seconds, then turn on the
power and wait for the device to initialize.
If the error persists, contact HP customer
support. See HP Customer Care or the
support flyer that came in the MFP box.
59.xx Error The device has experienced an internal
hardware error.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP Customer
Care. See
HP Customer Care or the support
flyer that came in the device box.
79 Error
Turn off then turn on
The device has experienced an internal
firmware error.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If you have recently installed a memory DIMM
in the device, turn off the device, remove the
memory DIMM, reinstall the DIMM to verify
that it is seated properly, and then turn on the
device.
Turn off the power by using the power switch
and if a surge protector is being used, remove
it. Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, upgrade the firmware.
See
HP Customer Care or the support flyer
that came in the device box.
If the error persists, replace the formatter.
See
HP Customer Care or the support flyer
that came in the device box.
Calibrating... The printer is calibrating. No action is required. This task may take
several minutes.
Cleaning... The printer is in cleaning mode. No action is required. This task may take
several minutes.
Device error.
Press [OK].
An internal error occurred in the device. Press OK to resume the job. Turn off the
power by using the power switch, wait at least
30 seconds, then turn on the power and wait
for the device to initialize. If these actions do
not resolve the problem, contact
HP Customer care. See
HP Customer Care
or the support flyer that came in the MFP box.
Door open The MFP door is open. The door must be closed before printing can
continue.
Engine communication
error
The device experienced an internal
communication error.
This is a warning message only. Job output
might be affected.
174 Chapter 14 Problem solving ENWW