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Control panel message Description Recommended action
Ready
The supplies gauge displays the
consumption levels of print cartridges. This is
the message that displays when the non-HP
supply is first installed.
supply is low and using Override may result
in unsatisfactory print quality.
This message displays the entire time
multiple non-HP supplies are used in the
MFP.
Replace supply.
Override in use.
Ready
The supplies gauge displays the
consumption levels of print cartridges.
This message displays the entire time a
single non-HP supply is used. It displays after
the Unauthorized Supply message displays
and after the user presses the override.
●
Supply override in use. The user has
decided to continue printing beyond the
out point. A supply is low and using
Override may result in unsatisfactory
print quality.
Replace the supply.
Scanner Error X The device experienced a scanner error. Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize. If
the error persists, contact HP Customer
Care. See
HP Customer Care or the support
flyer that came in the device box.
Scanning error.
Cannot connect.
The device cannot transmit scan information
to a computer.
Verify that network or USB cables are
securely connected and that the MFP
software is properly installed.
Unauthorized
supply in use
alternates with
Ready
The supplies gauge displays the
consumption levels of print cartridges.
Displays this message when the non-HP
supply is first installed:
●
A new non-HP supply has been installed
and was overridden.
If you believe you purchased an HP supply,
please visit the HP fraud Web site at
http://www.hp.com/go/anticounterfeit.
Service or repairs required as a result of using
non-HP supplies is not covered under HP
warranty.
Unauthorized <color> A new non-HP supply has been installed.
One of these four messages is displayed until
an HP supply is installed or until OK is
pressed.
●
Unauthorized black cartridge
●
Unauthorized magenta cartridge
●
Unauthorized cyan cartridge
●
Unauthorized yellow cartridge
If you believe you purchased an HP supply,
please visit the HP fraud Web site at
http://www.hp.com/go/anticounterfeit.
Service or repairs required as a result of using
non-HP supplies is not covered under HP
warranty.
To continue printing, press OK.
Unexpected size
in tray X
Unexpected paper size error. The media size
loaded in the tray does not match the media
size configured for the tray.
Verify that the print settings are set to the
specified media in the tray.
Unknown Memory Card Error There is an issue with either the memory card
or the device memory-card reader.
Reinsert the card. If the error persists, insert
a different card.
178 Chapter 14 Problem solving ENWW