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Solve print problems
Print-quality problems
The following sections help identify and resolve print-quality issues.
Identifying and correcting print defects
Use the checklist and print-quality issues charts in this section to solve print-quality problems.
Print-quality checklist
Resolve general print-quality problems by using this checklist:
1. Ensure the paper or print media used meets specifications. Generally, smoother paper provides
better results.
2. When using a special print media such as labels, transparencies, glossy, or letterhead, ensure that
you have printed by type.
3. Remove any toner build-up and run a cleaning page.
4. Print a Configuration page and Supplies Status page at the MFP. See
Information pages.
●
Check the Supplies Status page to verify that supplies are not low or empty. No information
is provided for non-HP print cartridges.
●
If the Configuration and Supplies Status pages do not print correctly, suspect a problem with
the MFP printing components. Contact HP Customer Care. See
HP Customer Care or the
flyer that came in the MFP box.
5. Print a Demo page from the HP ToolboxFX. If the page prints, the problem is with the printer driver.
Try printing from the other printer driver. For example, when using the PCL6 printer driver, print
from the HP PostScript level 3 printer driver.
Use the Add Printer Wizard in the Printers folder in Windows XP dialog box to install the HP
PostScript level 3 driver.
6. Try printing from a different program. If the page prints correctly, the problem is with the program
from which you were printing.
7. Restart the computer and the MFP and try printing again. If the problem is not resolved, choose
one of these options:
●
If the problem is affecting all printed pages, see
General print quality issues.
●
If the problem is affecting only pages printed in color, see
Solve issues with printing color
documents.
General print quality issues
The following examples depict letter-size paper that has passed through the MFP short edge first. These
examples illustrate problems that could affect all of the pages that printed, whether it is color printing or
black only. These topics list the typical cause and solution for each of these examples.
ENWW Solve print problems 179