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14-2 Hewlett-Packard Limited Warranty
Warranty Upgrades
Extended warranties and service option upgrades may be obtained
through your local HP authorized dealer or HP service centers.
In the U.S. and Canada, extended warranties may also be obtained by
calling HP at 1-800-446-0522. For on-site service contracts, call
1-800-835-4747.
Returning Your HP OfficeJet Pro for Service
Before You Call
Before you call HP Customer Support:
1
Make sure that the OfficeJet Pro is plugged in and powered on, that
the specified inkjet print cartridges are installed correctly, and that
the recommended paper is properly loaded in the input tray.
2
Review the Setup chapter and Troubleshooting chapter in this
User’s Guide.
3
Try resetting the OfficeJet Pro by powering it off, then on again,
using the power button in the lower front corner of the product.
4
Call the HP FIRST toll-free number (see page 11-2) and/or check
HP’s Internet site (http://www.hp.com/go/officejet-pro) for
information that might help you quickly resolve your problem.
5
If you are still experiencing problems and need to speak with an
HP Customer Support Representative:
a
Have your OfficeJet Pro serial number ready.
b
Print a Self Test Page (see page 12-2).
c
Make a color copy.
d
Be prepared to describe the problem you are experiencing in
detail.
6
Call HP Customer Support. See page 11-3 for more information.
After you receive authorization for hardware service from
HP Customer Support Center, prepare the OfficeJet Pro for shipment
and pack it a protective carton. We recommend you save the original
shipping container for this purpose.
NOTE
In-transit damage is not covered by the warranty, so always insure your
shipment.