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Troubleshooting
Troubleshooting
You can use the troubleshooting charts in this section to find
solutions to problems that have definite symptoms.
Look for the symptom in the left column of the chart. Instructions
and probable solutions to the problem are in the right column of the
chart.
In these charts, an X can be any alphanumeric character.
CD-ROM Drive
Problems
Action
The CD is not working
properly.
Clean the CD by wiping it with a soft, lint-free cloth,
from the center of the CD to the outer edge. Do not
clean in a circular pattern. This can cause loss of data.
If this does not correct the problem, clean the
optical-head lens. Discs for cleaning the lens are
available from your place of purchase.
If a problem still exists, have the system serviced.
CD-ROM Drive Tray Not
Working
The server must be turned on. If the system is on and
the tray does not eject, insert the end of a paper clip
into the small hole (to the left of the tray load and eject
button) on the front of the CD-ROM drive. If the drive
still does not work correctly, have the system serviced.
CD-ROM drive not
recognized
Use the System Configuration Utility to verify that the
CD-ROM drive is enabled and that the SCSI ID is set
correctly.
Chapter 5. Solving Problems 245