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Server Support
Ye s
No
No
See the troubleshooting
information that comes with
the server to determine
the cause of the problem
and the action to take.
Update the firmware to the
latest level.
You can download firmware from
http://www.ibm.com/servers/
eserver/support/xseries/
index.html
No
No Software
Ye s
Ye s
Hardware
Check all cables for loose connections
and verify that all optional devices you
installed are on the ServerProven list at
http://www.ibm.com/servers/eserver/
serverproven/compat/us/.
Is the server working
correctly?
Is the problem
solved?
Hardware or
software problem?
View support telephone numbers at
http://www.ibm.com/planetwide/.
View information about IBM Support Line at
or view support telephone numbers at
http://www.ibm.com/services/sl/products/
http://www.ibm.com/planetwide/.
Register the server. Go to
http://www.ibm.com/support/mysupport/.
Ye s
Is the problem
solved?
Is the problem
solved?