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Ÿ Additional designated callers available for a fee
More information about Passport Advantage support is available if you are partnering with a Lotus
Business Partner through that Business Partner. Or you may contact URL
http://www.lotus.com/home.nsf/welcome/support.
Customers will most likely also need to obtain Lotus quarterly upgrades and releases as they occur.
This is supported under a program called Subscriptions by Lotus. It is a logical part of Passport
advantage but can be purchased separately if the VPO is the support model. If the VPO model also
proves too expensive for the customer, new releases for upgrade are purchased at the shrink wrap price.
B. AIX Support
AIX support is provided by IBM Support Family. It is a fee offering and is available to both the end-user
customer or the Business Partner. Support Line is the name usually applied to the support and both
access and registration can be made by calling in North America 1-800-CALL AIX (1-800-225-5249).
Support Line is the service offering through which IBM delivers telephone and electronic support for
installation, usage, and code-related questions for the AIX platform and all its installed software. RS/6000
Support Line covers operational questions in support of all IBM RISC System/6000 systems including
desktop workstations, workgroup servers, enterprise servers like the pSeries 680 and large scale servers
like the SP system. The operational support services provide:
Ÿ Normal business hour support
Ÿ 24x7 support including holidays
Ÿ Full telephone or electronic services
AIX is included with each RS/6000 system in the system price. However, as new releases of AIX are
made available, they must be purchased as an upgrade. RS/6000 has various options to purchase the
AIX upgrades based on economic consideration of the customer. For more information on support for
RS/6000 solutions, go to http://techsupport.services.ibm.com/rs6000/support.
C. Hardware Support
Hardware support of the RS/6000 system must be registered. In North America, the number for
hardware support is 1-800-IBM-SERV (1-800-426-7378). For more information on support for RS/6000
solutions, go to http://www.rs6000.ibm.com/support. Hardware support can be provided in a variety of
ways up to 7x24x365 with 4-hour response time on site.
Lotus Domino Server R5 Implementation Guide June 18, 2001
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