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Troubleshooting
Basic troubleshooting
Some problems can be resolved quickly by power cycling the printer: Turn off your
printer. Wait five seconds. Turn on the printer.
Use the following information to help troubleshoot problems with your printer.
Problem Possible Solutions
Printer does not
power on
• Make sure you are using the power cord that came with your printer.
• Make sure that the power cord is connected to the AC adapter and is plugged into
an outlet or power strip, and that the LED on the AC adapter is lit.
• Make sure that the power cord is securely connected to the power cord port in the
back of the printer.
Printer not detected
• Make sure that your printer is plugged in and turned on.
• If you are using a USB cable, make sure that:
– it is a USB 2.0 high-speed cable.
– it is connected to both your printer and your computer.
– you restart the computer if the USB cable was disconnected from the printer
then reconnected, or if power to the printer was interrupted.
• If you are using a wireless connection, make sure:
– the Wi-Fi connectivity LED is glowing steadily.
– the printer is connected to your wireless network.
To check:
a. On the printer, press Home.
b. Press to select Network Settings, then press OK.
c. Press to select View Network Configuration, then press OK.
Make sure that the Active Connection Type is WiFi, and that the IP Address is
not zeros.
– your router is transmitting data.
– the firewall (excluding WINDOWS Firewall) is allowing the services needed for
your printer.
For additional information, go to
www.kodak.com/go/inkjetnetworking.
Wireless connectivity
For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.
Carriage jam
• Open the printer access door and clear any obstructions.
• Check that the printhead and ink cartridges are installed correctly.
(The printhead and ink cartridges are installed correctly when you hear them click
into place.)
Ink cartridge errors
• Check that KODAK Ink Cartridge(s) are installed. Do not use non-Kodak brand or
refilled ink cartridges.
• Remove, then install the cartridges again. Make sure the cartridges click into place.