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Troubleshooting E-2
Reference Guide
If any of the previous steps failed, your printer may not be correctly con-
nected to your computer and/or network. Contact your network administrator
or your reseller. Otherwise, continue with the steps that follow.
8. Print directly to the printer from several software applications.
9. If you are networked, login and try printing from several software applica-
tions.
10. If steps 8 or 9 fail, repeat them using another computer or remove from the
network and test standalone.
If one application fails, but others print successfully, that can indicate a problem with a
specific software package. Call technical support of the failed product. If all the applica-
tions fail, determine what they have in common; for example, a RIP box or Windows
driver. Call technical support of the particular vendor.
Printer Health
Printer will not turn on
Make sure the power cord is securely attached to the printer and plugged into an operat-
ing outlet.
Make sure the power switch is turned on.
Make sure total power load does not exceed main power circuit breaker limits for that
power line.
Printer intermittently reboots
Clean and reseat memory DIMMs.
Test and replace memory DIMMs. (See Appendix A of this guide.)
Check that power is coming to the printer.
Disconnect dryer AC power cable.
Display does not come on
Check that the power cord is plugged in and the printer switch is turned on.
Push any control panel button. The display should come on.