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Troubleshooting E-15
Reference Guide
Calling for Help
If you have tried the suggestions in this manual and still need assistance, call the reseller
where you purchased your printer.
Before you call technical support for help, be sure that you have all of the following
information available:
Printer Information
model
firmware
revision (letter)
memory
serial number
K-number
Computer Information
model
operating system
connection (serial or parallel)
Customer Technical Support
To resolve printer problems, use the suggestions provided in this guide. If you continue
to have problems, you can get help from any of the following:
Kodak Support Numbers and Websites
For help in the U.S. and Canada, call 1-800-23KODAK, between 9:00 a.m. and 8:00
p.m. Eastern Standard Time on regular business days.
For assistance you will need to know the K-number that is on the printer. The number is
on a silver label which is located below the serial number, in the paper path nearest to
the power switch, on the back of the printer.
For web support, visit the Service and Support section of KODAK PROFESSIONAL's
Large Format Inkjet site:
http://www.kodak.com/go/lfisupport