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9
Troubleshooting
Basic troubleshooting
Some problems can be resolved quickly by power cycling the printer: Turn off your
printer. Wait five seconds. Turn on the printer.
Use the following information to help troubleshoot problems with your printer.
Problem Possible Solutions
Printer does not
power on
• Make sure you are using the power cord that came with
your printer.
• Make sure that the power cord is connected to the AC
adapter and is plugged into an outlet or power strip, and
that the LED on the AC adapter is lit.
• Make sure that the power cord is securely connected to
the power cord port in the back of the printer.
Printer not detected
• Make sure your printer is plugged in and turned on.
• If you are using a USB cable, make sure:
– it is a USB 2.0 High-Speed cable.
– it is connected both to your computer and to the USB
port on the
back of your printer.
– you restart the computer if the USB cable was
disconnected from the printer then reconnected, or if
power to the printer was interrupted
.
• If you are using a wireless connection, make sure:
– the Wi-Fi connectivity LED is glowing steadily.
– the printer is connected to your wireless network.
To c he ck:
a. On the printer, press Home.
b. Press to select Network Settings, then press
OK.
c. Press to select View Network Configuration,
then press OK.
Make sure that the Active Connection Type is WiFi,
and that the IP Address is not zeros.
– your router is transmitting data.
– the firewall (excluding WINDOWS Firewall) is
allowing the services needed for your printer.
For additional information, go to
www.kodak.com/go/inkjetnetworking.
Wireless connectivity
For wireless connectivity issues, go to
www.kodak.com/go/inkjetnetworking.