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OPERATION GUIDE 21
5 Troubleshooting
General Guidelines
The table below provides basic solutions for problems you may encounter
with the printer. We suggest you consult this table to troubleshoot the
problems before calling for service.
If the problem persists or cannot be corrected, please contact your service
technician.
Symptom Check Items Corrective Action
The printer will not print
from the computer
Check the indicator. Using the information on page 2
check if an error has occurred and
clear the error.
Check if a status page can be
printed.
If the status page was printed
successfully, there may be a
problem with the connection to the
computer. Refer to page 11 and
check the connection.
Check the indicators display in
a recognised combination,
refer to page 2 for further
information.
Turn the power switch Off (O) and
then On (|) again. Submit the print
job again.
Print quality is poor Refer to page 22 for information.
Paper is jammed Refer to page 22 for information
on jam clearance.
The indicators are off and
the fan is not working
Check the power cable. Connect both ends of the power
cable securely. Try replacing the
power cable. Refer to page 12 for
information.
Check the power switch is in
the On (I) position.
Refer to page 12 for information.
The printer prints a status
page but data from the
computer is not being
printed
Check program files and
application software.
Try printing another file or using
another print command. If the
problem occurs with a specific file
or application, check the printer
settings for that application.
Check the interface cable. Connect both ends of the interface
cable securely. Try replacing the
printer cable. Refer to for page 11
information.