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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 8, “Parts Listing, TD200x Machine Types 3719, 3821, 3822, and 3823,” on page 237 to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Watchdog %1 Failed to Capture
Screen.
(%1 = OS Watchdog or Loader
Watchdog)
Error An operating-system error
has occurred, and the
screen capture failed.
1. Reconfigure the watchdog
timer to a higher value.
2. Make sure that the IMM
Ethernet over USB interface
is enabled.
3. Reinstall the RNDIS or
cdc_ether device driver for
the operating system.
4. Disable the watchdog.
5. Check the integrity of the
installed operating system.
6. Update the IMM firmware.
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part
of a cluster solution, verify
that the latest level of code is
supported for the cluster
solution before you update
the code.
Running the backup IMM main
application.
Error The IMM has resorted to
running the backup main
application.
Update the IMM firmware.
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part of a
cluster solution, verify that the
latest level of code is supported
for the cluster solution before you
update the code.
Please ensure that the IMM is
flashed with the correct firmware. The
IMM is unable to match its firmware
to the server.
Error The server does not support
the installed IMM firmware
version.
Update the IMM firmware to a
version that the server supports.
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part of a
cluster solution, verify that the
latest level of code is supported
for the cluster solution before you
update the code.
IMM reset was caused by restoring
default values.
Info The IMM has been reset
because a user has restored
the configuration to its
default settings.
No action; information only.
IMM clock has been set from NTP
server %1.
(%1 =
Lenovo_NTPService.ElementName)
Info The IMM clock has been set
to the date and time that is
provided by the Network
Time Protocol server.
No action; information only.
Chapter 5. Diagnostics 61