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Most computers come with a set of diagnostic programs that you can use to help
you identify hardware problems. For instructions on using the diagnostic
programs, see “Diagnostic programs” on page 68.
You can get the latest technical information and download device drivers and
updates from the Lenovo Support Web site at:
http://www.lenovo.com/support
Calling for service
During the warranty period, you can get help and information by telephone
through the Customer Support Center.
The following services are available during the warranty period:
v Problem determination - Trained service personnel are available to assist you
with determining a hardware problem and deciding what action is necessary to
fix the problem.
v Hardware repair - If the problem is caused by hardware under warranty, trained
service personnel are available to provide the applicable level of service.
v Engineering Change management - There might be changes that are required
after a product has been sold. Lenovo or your reseller will make selected
Engineering Changes (ECs) that apply to your hardware available.
The following items are not covered by the warranty:
v Replacement or use of parts not manufactured for or by Lenovo or
non-warranted Lenovo parts
v Identification of software problem sources
v Configuration of BIOS as part of an installation or upgrade
v Changes, modifications, or upgrades to device drivers
v Installation and maintenance of network operating systems (NOS)
v Installation and maintenance of application programs
Refer to the safety and warranty information that is provided with your computer
for a complete explanation of warranty terms. You must retain your proof of
purchase to obtain warranty service.
For a list of the Lenovo Support phone numbers for your country or region, go to
http://www.lenovo.com/support and click Support phone list or refer to the
ThinkStation Safety and Warranty Guide that is provided with your computer.
Note: Phone numbers are subject to change without notice. If the number for your
country or region is not provided, contact your Lenovo reseller or Lenovo
marketing representative.
If possible, be at your computer when you call. Have the following information
available:
v Machine type and model
v Serial numbers of your hardware products
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information
Using other services
If you travel with your computer or relocate it to a country where your desktop or
notebook computer machine type is sold, your computer might be eligible for
Chapter 8. Getting information, help, and service 73