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Calling for service
During the warranty period, you can get help and information from the Lenovo
Customer Support Center by telephone.
The following services are available during the warranty period:
v Problem determination - Trained service personnel are available to assist you
with determining a hardware problem and deciding what action is necessary to
solve the problem.
v Hardware repair - If the problem is caused by hardware under warranty, trained
service personnel are available to provide the applicable level of service.
v Engineering Change management - There might be changes that are required
after a product has been sold. Lenovo or your reseller will make selected
Engineering Changes (ECs) that apply to your hardware available.
The following items are not covered by the warranty:
v Replacement or use of parts not manufactured for or by Lenovo or
non-warranted Lenovo parts
v Identification of software problem sources
v Configuration of the BIOS as part of an installation or upgrade
v Changes, modifications, or upgrades to device drivers
v Installation and maintenance of network operating systems (NOS)
v Installation and maintenance of application programs
Refer to the safety and warranty information that is provided with your computer
for a complete explanation of warranty terms. You must retain your proof of
purchase to obtain warranty service.
For a list of the Lenovo Support phone numbers for your country or region, go to
http://www.lenovo.com/support and click Support phone list or refer to the
ThinkCentre Safety and Warranty Guide that is provided with your computer.
Note: The service and support phone numbers are subject to change without
notice. If the number for your country or region is not provided, contact
your Lenovo reseller or Lenovo marketing representative.
If possible, be at your computer when you call and have the following information
available:
v Machine type and model
v Serial numbers of your hardware products
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information
Using other services
If you travel with your computer or relocate it to a country where your desktop or
notebook computer machine type is sold, your computer might be eligible for
International Warranty Service, which automatically entitles you to obtain warranty
service throughout the warranty period. Service will be performed by authorized
Service Providers.
Service methods and procedures vary by country, and some services might not be
available in all countries. International Warranty Service is delivered through the
method of service (such as depot, carry-in, or on-site service) that is provided in
the servicing country. Service centers in certain countries might not be able to
76 User Guide