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Troubleshooting tables
Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.
If you cannot find the problem in these tables, see “Running the diagnostic
programs” on page 164 for information about testing the server.
If you have just added new software or a new optional device and the server is not
working, complete the following steps before you use the troubleshooting tables:
1. Check the LEDs on the front panel or the system board (see “Error LEDs” on
page 160).
2. Remove the software or device that you just added.
3. Run the diagnostic tests to determine whether the server is running correctly.
4. Reinstall the new software or new device.
CD or DVD drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37
to determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The CD or DVD drive is not
recognized.
1. Make sure that:
v The channel to which the CD or DVD drive is attached is enabled in the
Configuration/Setup Utility program.
v All cables and jumpers are installed correctly.
v The signal cable and connector are not damaged and the connector pins are
not bent.
v The correct device driver is installed for the CD or DVD drive.
2. Run the CD or DVD drive diagnostic programs.
3. Reseat the CD or DVD drive cable.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. CD or DVD drive cable
b. CD or DVD drive
c. (Trained service technician only) System board
A CD or DVD is not working
correctly.
1. Clean the CD or DVD.
2. Run the CD or DVD drive diagnostic programs.
3. Reseat the CD or DVD drive cable.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. CD or DVD drive cable
b. CD or DVD drive
Chapter 5. Diagnostics 147