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Universal Serial Bus (USB) port problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37
to determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
A USB device does not work.
1. Run the USB diagnostics (see “Running the diagnostic programs” on page 164.
2. Make sure that:
v The correct USB device driver is installed.
v The operating system supports USB devices.
3. Make sure that the USB configuration options are set correctly in the
Configuration/Setup Utility program. (For more information, see the User Guide
on the ThinkServer Documentation DVD).
4. If you are using a USB hub, disconnect the USB device from the hub and
connect it directly to the server.
Chapter 5. Diagnostics 159