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Table 12. ThinkServer EasyStartup DVD (continued)
v Follow the suggested actions in the order in which they are listed in the Action Column until the problem is
resolved.
v See the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU’s)
and which fields are field replacable units (FRUs).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The operating-system
installation program
continuously loops.
Make more space available on the hard disk.
The EasyStartup
program will not start
the operating-system
media.
Make sure that the operating-system media is supported by the EasyStartup program.
Software problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See the parts listing in the Hardware Maintenance Manual to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
You suspect a software
problem.
1. To determine whether the problem is caused by the software, make sure that:
v The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an adapter or memory, the server might have a
memory-address conflict.
v The software is designed to operate on the server.
v Other software works on the server.
v The software works on another server.
2.
If you receive any error messages while you use the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Contact your place of purchase of the software.
Chapter 5. Solving problems 73