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Appendix A. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about Lenovo products, you will find a wide variety of sources available from
Lenovo to assist you. This section contains information about where to go for
additional information about Lenovo and Lenovo products, what to do if you
experience a problem with your system, and whom to call for service, if it is
necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system and any optional
devices are turned on.
v Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system. Information about diagnostic tools
is in the Hardware Maintenance Manual.
v Go to the Lenovo Support Web site at http://www.lenovo.com/support to check
for technical information, hints, tips, and new device drivers or to submit a
request for information.
You
can solve many problems without outside assistance by following the
troubleshooting procedures that Lenovo provides in the online help or in the
documentation that is provided with your Lenovo product. The documentation
that comes with Lenovo systems also describes the diagnostic tests that you can
perform. Most systems, operating systems, and programs come with
documentation that contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the
documentation for the operating system or program.
Using the documentation
Information about your Lenovo system and preinstalled software, if any, or
optional device is available in the documentation that comes with the product.
That documentation can include printed documents, online documents, readme
files, and help files. Most of the documentation for your server is on the
ThinkServer Documentation DVD provided with your server. See the troubleshooting
information in your system documentation for instructions for using the diagnostic
programs. The troubleshooting information or the diagnostic programs might tell
you that you need additional or updated device drivers or other software. Lenovo
maintains pages on the World Wide Web where you can get the latest technical
information and download device drivers and updates. To access these pages, go
to http://www.lenovo.com/support and follow the instructions.
© Lenovo 2008, 2009. Portions © IBM Corp. 2008. 77