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Top Products
Machine
Type
Country or Region of
Purchase Warranty Period
Type of Warranty
Service
9961* United States, Canada, Latin
America, Brazil, Europe,
Middle East, Africa
Parts and labor - 3 years 1 and 2
China, Hong Kong S.A.R. of
China, Taiwan
Parts and labor - 3 years 1 and 2
Keyboard and mouse -
1 year
1
9964 United States, Canada, Latin
America, Brazil, Europe,
Middle East, Africa
Parts and labor - 3 years 1 and 2
China, Hong Kong S.A.R. of
China, Taiwan
Parts and labor - 3 years 1 and 2
Keyboard and mouse -
1 year
1
9965 United States, Canada, Latin
America, Brazil, Europe,
Middle East, Africa
Parts and labor - 3 years 1 and 2
China, Hong Kong S.A.R. of
China, Taiwan
Parts and labor - 3 years 1 and 2
Keyboard and mouse -
1 year
1
Notes:
1. * Denotes ENERGY STAR machines. For more information, see “ENERGY STAR
model information” on page 72.
2. Machine types 3379, 8338, and 8854 are clients for the Secure Managed Client (SMC)
- Storage Array solution, which means they do not have internal hard disk drives
and preinstalled software from Lenovo.
If required, your Service Provider will provide repair or exchange service
depending on the type of warranty service specified for your product and the
available service. Scheduling of service will depend upon the time of your call,
parts availability, and other factors.
A warranty period of three (3) years on parts and one (1) year on labor means
that Lenovo will provide warranty service without charge for:
a. parts and labor during the first year of the warranty period (or a longer
period as required by law); and
b. parts only, on an exchange basis, in the second and third years of the
warranty period. Your Service Provider will charge you for any labor provided
in performance of the repair or replacement in the second and third years of
the warranty period.
Chapter 5. Lenovo Limited Warranty 47