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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the ″Parts Listing″ section in the Hardware Maintenance Manual to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
3808000 IMM communication failure
1. Remove power from the server for 30 seconds,
and then reconnect the server to power and
restart it.
2. Update the IMM firmware.
3. (Trained service technician only) Replace the
system board.
3808002 Error updating system configuration to IMM
1. Remove power from the server, and then
reconnect the server to power and restart it.
2. Run the Setup utility and select Save Settings.
3. Update the firmware.
3808003 Error retrieving system configuration from
IMM
1. Remove power from the server, and then
reconnect the server to power and restart it.
2. Run the Setup utility and select Save Settings.
3. Update the IMM firmware.
3808004 IMM system event log full
v When out-of-band, use the IMM Web interface or
IPMItool to clear the logs from the operating
system.
v When using the local console:
1. Run the Setup utility.
2. Select System Event Logs.
3. Select Clear System Event Log.
4. Restart the server.
3818001 Core Root of Trust Measurement (CRTM)
update failed
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818002 Core Root of Trust Measurement (CRTM)
update aborted
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818003 Core Root of Trust Measurement (CRTM)
flash lock failed
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818004 Core Root of Trust Measurement (CRTM)
system error
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
Chapter 8. Troubleshooting 151