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Chapter 10. Getting support
There is more to owning a ThinkPad Notebook than having a powerful, portable computer. This chapter
provides information about getting help and support from Lenovo.
This chapter contains the following topics:
• “Before you contact Lenovo” on page 133
• “Getting help and service” on page 134
• “Purchasing additional services” on page 136
Before you contact Lenovo
Often, you can solve your computer problems by referring to the information in the explanations of error
codes, running the diagnostic programs, or by consulting the ThinkPad Web site.
Registering your computer
To register your ThinkPad products with Lenovo, go to: http://www.lenovo.com/register. This can help
authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo
to notify you about possible technical information and upgrades.
For more information about registering your computer, refer to “Registering your computer” on page 25
.
Downloading system updates
Downloading updated software might resolve problems you experience with your computer.
To download updated software, go to the following Web site and follow the instructions on the screen:
http://www.lenovo.com/ThinkPadDrivers.
Recording information
Before you talk to a Lenovo representative, record the following important information about your computer.
Recording problem symptoms and details
Collect the answers to the questions below before you call for help. Then, you will be able to get help
as quickly as possible.
• What is the problem? Is it continuous or intermittent?
• Is there an error message? What is the error code, if any?
• What operating system are you using? Which version?
• Which software applications were running at the time of the problem?
• Can the problem be reproduced? If so, how?
Recording system information
The serial number label is on the bottom of your computer. Record the machine type and the serial number.
• What is the name of your Lenovo product?
• What is the machine type?
• What is the serial number?
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