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Getting help and service
If you need help, service, technical assistance, or just want more information about Lenovo products, you
will nd a wide variety of sources available from Lenovo to assist you. This section contains information
about where to go for additional information about Lenovo and our products, what to do if you experience a
problem with your computer, and whom to call for service should it be necessary.
Information about your computer and preinstalled software, if any, is available in the documentation that
comes with your computer. That documentation includes printed books, online books, readme les, and
help les. In addition, information about Lenovo products is available on the World Wide Web.
Microsoft Service Packs are the latest software source for Windows product updates. They are available
through Web download (connection charges may apply) or through disc. For more specic information and
links, go to: http://www.microsoft.com. Lenovo offers technical assistance with installation of, or questions
related to, Service Packs for your Lenovo-preloaded Microsoft Windows product. For information, contact
the Customer Support Center.
Using diagnostic programs
Many computer problems can be solved without outside assistance. If you experience a problem with your
computer, the rst place to start is the troubleshooting information of your computer documentation. If you
suspect a software problem, see the documentation, including readme les and help information system,
that comes with the operating system or application program.
ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify
hardware problems. See “Diagnosing problems” on page 113 for instructions on using the diagnostic
programs.
The Troubleshooting information or the diagnostic programs might tell you that you need additional or
updated device drivers or other software. Lenovo maintains pages on the World Wide Web where you can
get the latest technical information and download device drivers and updates.
Lenovo Support Web site
Technical support information is available on the Lenovo Support Web site at:
http://www.lenovo.com/support
This portal is updated with the latest information about the following subjects:
Download Drivers & Software Download drivers, ash the BIOS, and update your
software.
Diagnose & Fix Use self-diagnostic tools to diagnose the problem
yourself, search community boards, or work with our
Virtual Agent to answer questions.
Product & Service Warranty Check your warranty status and upgrade your warranty.
Product & Parts Detail Find part numbers for replacement parts, learn how to
replace parts, and view other parts information related
to your product.
User Guides & Manuals
Read or download the documentation related to your
product.
KnowledgeBase & FAQ Search the community knowledge base for your computer
to share and discover information with other users.
134 User Guide