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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
001-292-000 Core system: failed/CMOS checksum failed. Load the BIOS default settings by using the
Configuration/Setup Utility program, and run the test
again (see “Using the Configuration/Setup Utility
program” on page 16).
005-xxx-000 Failed video test.
1. Reseat the video adapter, if one is installed.
2. (Trained service technician only) Replace the
system board.
011-xxx-000 Failed COM1 serial port test.
1. Check the loopback plug that is connected to the
externalized serial port.
2. Check the cable from the externalized serial port
to the system board.
3. (Trained service technician only) Replace the
system board.
015-xxx-001 Failed USB test. (Trained service technician only) Replace the system
board.
015-xxx-198 Remote Supervisor Adapter II SlimLine
installed or USB device connected during
USB test.
1. If a Remote Supervisor Adapter II SlimLine is
installed as an option, remove it and run the test
again.
2. Remove all USB devices and run the test again.
3. (Trained service technician only) Replace the
system board.
020-xxx-000 Failed PCI Interface test.
1. Reseat the PCI, PCI-X, or PCI Express adapter.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Adapter
b. (Trained service technician only) System
board
030-265-001 Communication Error.
1. Update the microcode for the Serial Attached
SCSI (SAS)/SATA controller (see “Updating the
firmware” on page 15).
2. Update the BIOS code (see “Updating the
firmware” on page 15).
3. (Trained service technician only) Replace the
system board.
030-266-001 A SAS/SATA Channel Error.
1. Update the microcode for the onboard Serial
Attached SCSI (SAS)/SATA controller (see
“Updating the firmware” on page 15).
2. Update the BIOS code (see “Updating the
firmware” on page 15).
3. (Trained service technician only) Replace the
system board.
192 ThinkServer TD100 and TD100x: Hardware Maintenance Manual