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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
217-198-xxx Could not establish drive parameters.
1. Reseat the following components, depending on
the server model:
v Hot-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. SAS/SATA controller cable
d. SAS/SATA controller
v Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
2. Replace the following components one at a time,
depending on the server model, in the order
shown, restarting the server each time:
v Hot-swap models:
a. Hard disk drive
b. SAS/SATA controller cable
c. SAS/SATA backplane
d. SAS/SATA controller
v Simple-swap and non-hot-swap models:
a. Hard disk drive
b. Hard disk drive cable
3. (Trained service technician only) Replace the
system board.
301-xxx-000 Failed keyboard test.
Note: After installing a USB keyboard, you
might have to use the Configuration/Setup
Utility program to enable keyboardless
operation and prevent the POST error
message 301 from being displayed during
startup.
1. Reseat the keyboard cable.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Keyboard
b. (Trained service technician only) System
board
302-xxx-xxx Failed mouse test.
1. Reseat the mouse cable.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Mouse
b. (Trained service technician only) System
board
Chapter 5. Diagnostics 201