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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
System-error log message Action
Alert not accepted from system x; type:y,
sender’s ID:z
Information only.
ASM Reset -- reason unknown Information only.
ASM Reset due to x, Instruction Fault: y Information only.
ASM Reset due Watchdog timeout Information only.
ASM Reset was caused by restoring default
values
Information only.
ASM Reset was initiated by the user Information only.
Cable: Service processor not present
1. Check the pins and connectors on the cable that connects the
Remote Supervisor Adapter II SlimLine or other service
processor adapter to the Remote Supervisor Adapter SlimLine
connector on the system board (see “System-board option
connectors” on page 12 for the location of the connector).
2. Reseat the cable (both ends) from the Remote Supervisor
Adapter II SlimLine or other service processor adapter to the
Remote Supervisor Adapter SlimLine connector on the system
board.
Configuration error recovery on the Inter-connect
network
Information only.
CPU x over temperature
1. Make sure that the heat sink has good airflow and is not
obstructed.
2. Reseat the following components:
a. Heat sink cable
b. (Trained service technician only) Heat sink
DASD controller removal
1. Make sure that the onboard SAS/SATA controller cable is not
damaged.
2. Reseat the onboard SAS/SATA controller cable.
3. Replace the onboard SAS/SATA controller cable.
DHCP failure,no IP@ assigned-
RETRYING!,rc=xxx,count=yyy
Information only.
Dialback failed for userid w. Could not connect
at phone number x, y, z
Information only.
ENET[eee] DHCP-
HstNme=a,DN=b,IP@=ccc.ccc.ccc.ccc
GW@=ddd.ddd.ddd.ddd, NMsk=fff.fff.fff.fff,
DNS1@=ggg.ggg.ggg.ggg,
DNS2@=hhh.hhh.hhh.hhh
Information only.
ENET[eee] IP-Cfg:HstName=x,
IP@=ccc.ccc.ccc.ccc, GW@=ddd.ddd.ddd.ddd,
NetMsk=fff.fff.fff.fff
Information only.
206 ThinkServer TD100 and TD100x: Hardware Maintenance Manual