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Chapter 3. Getting help and service
Getting help and service
If you need help, service, technical assistance, or just want more information
about ThinkPad Notebooks, you will find a wide variety of sources available
from Lenovo to assist you. This section contains information about where to
go for additional information about ThinkPad Notebooks, what to do if you
experience a problem with your computer, and whom to call for service
should it be necessary.
Microsoft
®
Service Packs are the latest software source for Windows product
updates. They are available via Web download (connection charges may
apply) or via a disc. For more specific information and links, please go to the
Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and
Running technical assistance with installation of, or questions related to,
Service Packs for your Lenovo-preinstalled Microsoft Windows product. For
information, please contact the Customer Support Center at the phone
number(s) listed in “Worldwide telephone list” on page 7. Some fees might
apply.
Getting help on the Web
The Lenovo Web site on the World Wide Web has up-to-date information
about ThinkPad Notebooks and support. The address for the Personal
Computing home page is http://www.lenovo.com/think.
You can find support information for your ThinkPad Notebook at
http://www.lenovo.com/think/support. Research this Web site to learn how
to solve problems, find new ways to use your computer, and learn about
options that can make working with your ThinkPad Notebook even easier.
Calling the Customer Support Center
If you have tried to correct the problem yourself and still need help, during
the warranty period, you can get help and information by telephone through
the Customer Support Center. The following services are available during the
warranty period:
v Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
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