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1. Unplug the ac adapter cable from the computer.
2. Measure the output voltage at the plug of the ac adapter cable. See the
following figure:
1
2
Pin Voltage (V dc)
1 Ground
2 +19.5 to +21.0
3. If the voltage is not correct, replace the ac adapter.
4. If the voltage is acceptable, do the following:
v Replace the system board.
v If the problem persists, go to “Product overview” on page 38.
Note:
Noise from the ac adapter does not always indicate a defect.
Checking operational charging
To check whether the battery charges properly during operation, use a discharged
battery pack or a battery pack that has less than 50% of the total power remaining
when installed in the computer.
Perform operational charging. If the battery status indicator or icon does not turn
on, remove the battery pack and let it return to room temperature. Reinstall the
battery pack. If the charge indicator or icon still does not turn on, replace the
battery pack.
If the charge indicator still does not turn on, replace the system board. Then
reinstall the battery pack. If it is still not charged, go to the next section.
Checking the battery pack
Battery charging does not start until the Power Meter shows that less than 95% of
the total power remains; under this condition the battery pack can charge to 100%
of its capacity. This protects the battery pack from being overcharged or from
having a shortened life.
To check the status of your battery, move your cursor to the Power Meter icon in
the icon tray of the Windows taskbar and wait for a moment (but do not click),
and the percentage of battery power remaining is displayed. To get detailed
information about the battery, double-click the Power Meter icon.
Note: If the battery pack becomes hot, it may not be able to charge. Remove it
from the computer and leave it at room temperature for a while. After it
cools down, reinstall and recharge it.
To check the battery pack, do the following:
1. Power off the computer.
2. Remove the battery pack and measure the voltage between battery terminals 1
(+) and 5 (−). See the following figure:
Checkout guide
General descriptions 35