Filter
Top Products
If your problem can be resolved with a Customer Replaceable Unit (“CRU”)
(e.g., keyboard, mouse, speaker, memory, hard disk drive), your Service
Provider will ship the CRU to you for you to install.
If the Machine does not function as warranted during the warranty period
and your problem cannot be resolved over the telephone or electronically,
through your application of software updates, or with a CRU, your Service
Provider, will either, at its discretion, 1) repair it to make it function as
warranted, or 2) replace it with one that is at least functionally equivalent. If
your Service Provider is unable to do either, you may return the Machine to
your place of purchase and your money will be refunded.
As part of the warranty service, your Service Provider may also install
selected engineering changes that apply to the Machine.
Exchange of a Machine or Part
When the warranty service involves the exchange of a Machine or part, the
item your Service Provider replaces becomes Lenovo’s property and the
replacement becomes yours. You represent that all removed items are genuine
and unaltered. The replacement may not be new, but will be in good working
order and at least functionally equivalent to the item replaced. The
replacement assumes the warranty service status of the replaced item.
Your Additional Responsibilities
Before your Service Provider exchanges a Machine or part, you agree to
remove all features, parts, options, alterations, and attachments not under
warranty service.
You also agree to:
1. ensure that the Machine is free of any legal obligations or restrictions that
prevent its exchange;
2. obtain authorization from the owner to have your Service Provider service
a Machine that you do not own; and
3. where applicable, before service is provided:
a. follow the service request procedures that your Service Provider
provides;
b. backup or secure all programs, data, and funds contained in the
Machine; and
c. provide your Service Provider with sufficient, free, and safe access to
your facilities to permit Lenovo to fulfill its obligations.
4. (a) ensure all information about identified or identifiable individuals
(Personal Data) is deleted from the Machine (to the extent technically
possible), (b) allow your Service Provider or a supplier to process on your
behalf any remaining Personal Data as your Service Provider considers
necessary to fulfill its obligations under this Statement of Limited
Warranty (which may include shipping the Machine for such processing to
Appendix B. Warranty information 53