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Troubleshooting
AppleTalk (Macintosh)
Problem No. 1 Why do I get an incorrect printout?
Solution No. 1 Some possible reasons are:
• You may have chosen Binary encoding to print the file. Try to use
ASCII encoding.
• Some of the fonts, which are in your print file may not be
supported by the printer. Try selecting LaserWriter 7 instead of
LaserWriter 8.
Problem No. 2 Can't find the LevelOne Printer Server's name in the Chooser.
Solution No. 2 Try the following:
1. Make sure that AppleTalk is on (the button next to Active is
highlighted in the Chooser).
5. Make sure the printer has been on and in the READY state for a
few minutes.
6. Make sure the printer has not been renamed since its last
appearance in the Chooser.
7. If the printer resides on a network with multiple zones, make sure
the correct zone is selected from the AppleTalk Zones box in the
Chooser.
Problem No. 3 My document didn't print to the right printer.
Solution No. 3 Check the following:
• Another LevelOne Printer Server with the same name may have
received your print job. Use the PSTOOL to reconfigure your
LevelOne Printer Server name and ensure all LevelOne Printer
Servers have unique names.
• Make sure your application output encode is set to ASCII. If not,
change it to ASCII.
Problem No. 4 My file doesn't print with the correct fonts.
Solution No. 4 Try changing your printer driver to LaserWriter 7.
Problem No. 5 My EPS file doesn't print with the correct fonts.
Solution No. 5 This is a problem that occurs in some application programs. Try
downloading the fonts contained in the EPS file before printing the
saved EPS file.
Problem No. 6 I can't select the "Remaining from:" item in the print dialog box.
Solution No. 6 If you have selected the Layout value, "2 Up", or "4 Up", you cannot
access the Remaining from item. Choose other selections.
Problem No. 7 A cover page prints either on the first or the last page of the
document.
Solution No. 7 Select one of these solutions:
• Turn the cover page feature off.
• Insert extra page breaks in your document to avoid the cover page
printing on the first or last page of your document.
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