Filter
Top Products
Select a lower print
quality
1 From the software application, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Quality/Copies.
4 From the Quality/Speed area, select a lower print quality.
Software may not be
installed correctly
For more information, see “Software may not be installed correctly” on page 98.
Partial document or photo prints
Check document
placement
Make sure the document or photo is loaded facedown on the scanner glass in the upper
left-hand corner.
Check paper size Make sure the paper size being used matches the size you selected.
Photo smudges
Photo smudges To prevent smudging, avoid touching the surface of a printed photo. For best results,
remove each printed sheet individually from the paper exit tray, and allow the prints to dry
at least 24 hours before stacking, displaying, or storing.
Copy troubleshooting
• “Copier does not respond” on page 102
• “Scanner unit does not close” on page 102
• “Poor copy quality” on page 103
• “Partial document or photo copies” on page 103
Copier does not respond
Check messages If an error message is displayed, see “Error messages” on page 115.
Check power
If the light is not on, see “Power button is not lit” on page 97.
Software may not be
installed correctly
For more information, see “Software may not be installed correctly” on page 99.
Scanner unit does not close
Check for obstructions
1 Lift the scanner unit.
2 Remove any obstruction keeping the scanner unit open.
3 Lower the scanner unit.
Troubleshooting
102