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Poor scanned image quality
Check messages If an error message is displayed, see “Error messages” on page 115.
Clean the scanner glass If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with
water.
Adjust the quality of the
scan
1 Make sure the printer is connected to a computer, and both the printer and the
computer are on.
2 Load an original document facedown on the scanner glass.
3 From the desktop, double-click the Imaging Studio icon.
4 Click Scan.
The All-In-One Center appears with the Scanning & Copying tab expanded.
5 From the Select Scan Quality section, select another DPI setting.
6 Click Scan Now.
Review steps to improve
print quality
See “Improving print quality” on page 91.
Are you scanning from a
newspaper, magazine, or
glossy paper?
If you are copying or scanning from a newspaper, magazine, or glossy paper, see
“Scanning clear images from magazines or newspapers” on page 70.
Check quality of original
document
If the quality of the original document is not satisfactory, try using a clearer version of
the document or image.
Check document
placement
Make sure the document or photo is loaded facedown on the scanner glass in the upper
left-hand corner.
Partial document or photo scans
Check document
placement
Make sure the document or photo is loaded facedown on the scanner glass in the upper
left-hand corner.
Check paper size Make sure the paper size being used matches the size you selected.
Check Original Size
setting
Make sure the Original Size setting is Auto Detect or the size of the original document
you are scanning.
Cannot scan to an application
Select a different
application
1 From the Selected Application Does Not Support Multiple Pages dialog, click
Cancel.
2 From the All-In-One Center Scanning & Copying tab, choose a different application
from the “Send scanned image to” menu.
3 Scan the document.
Cannot scan to a computer over a network
Review scanning steps See “Scanning to a computer over a network” on page 70.
Troubleshooting
105